FAQ

What is a Wi-Fi range extender socket?

Range extenders take your existing router wireless signal and rebroadcast it to areas in your home and garden where Wi-Fi is weak or non-existent.

Why do I need a Wi-Fi range extender socket?

If you suffer from patchy speed and stability in your home and garden, a range extender will increase the reach of your Wi-Fi signal.

How does a Wi-Fi range extender socket work?

By positioning the Wi-Fi socket halfway between your router and the area of poor reception, the range extender will relay the signal to further spread coverage.

Can I switch connected appliances on/off with this socket?

This product extends Wi-Fi range; it doesn't provide remote switching of connected devices.

Does this socket work with home automation tech such as Apple Homekit/Google Home?

Wi-Fi socket is designed to work solely as a range extender, it won't connect to any home automation system.

What speed should I expect from my Wi-Fi range extender socket?

Depending on the structure of your home and the speed of your existing router, the Wi-Fi socket will produce speeds of up to 300Mbps.

What range should I expect from my Wi-Fi range extender socket?

In open air conditions the Wi-Fi signal can extend to 30 metres. However, obstacles such as walls and ceilings, and interference from other electronic devices (cordless phones, baby monitors, microwave oven, Bluetooth devices) will reduce the range to approx. 15m inside a typical house.

House ground floor House first floor House second floor Router range Wi-Fi Range Extender Socket range Router range Wi-Fi Range Extender Socket range Wi-Fi Range Extender Socket Router

Wi-Fi Router

Wi-Fi router range

Extended range from Wi-Fi socket Up to 300Mbps, 15-30m

Wi-Fi socket

Are Wi-Fi range extender sockets secure?

Wi-Fi socket supports WPS for protected setup (Wi-Fi Protected Access®:256-bit WPA –PSK, 256-bit WPA2-PSK, 256-bit WPA/WPA2-PSK) and Wi-Fi access password.

What are the minimum system requirements?

802.11 b/g/n 2.4GHz wireless router with broadband internet connection.
Mobile/Tablet operating system: Android 3.0, Android 4.X, IOS 5 or above.
Desktop operating system: Windows® XP 32(SP3 or greater), Windows Vista® 32/64, or Windows 7 32/64, Windows 8 32/64, Windows10 32/64; or Mac OS® X v10.5 or above; Internet Explorer® 8.0 or Firefox® 20 or Google Chrome™ 25, or Safari® 5.1.

Are there other socket finishes in the range?

Currently we offer a White Moulded finish with a square profile.
Metal finishes, and profiles to complement all existing BG ranges are in development.
Sign up here for news on upcoming products.

I want to replace all my switches and sockets to match my Wi-Fi socket, do you manufacture a wider range?

BG manufacture a complete range of matching accessories, click here to view. The full range is available to order through all good electrical wholesalers. A limited range is available through selected retail high street retailers.

I have fibre, not traditional ADSL broadband. Will this product work with my router?

Wi-Fi sockets will work with any wireless router that supports a 2.4GHz band and 802.11 b/g/n specification.

Can I turn the Wi-Fi feature off?

Yes, Wi-Fi functionality can be switched off by using holiday mode (the 13A socket outlets will remain unaffected). Please see the instruction manual for details about holiday mode.

Can I use several Wi-Fi sockets in my home?

We recommend using only one Wi-Fi socket; this should be sufficient for most residential properties.

Do I need an electrician to fit this product?

If you are replacing a standard socket for a Wi-Fi socket, then no. BG Wi-Fi sockets come with comprehensive fitting instructions that allow DIY installation. However, if in any doubt, or where required by the law, consult a competent person who is registered with an electrical self-certification scheme. For new installations a qualified electrician should be employed.

What depth of wall box is needed to fit a Wi-Fi socket?

A standard 25mm wall box is required to retrofit this product.

What are the dimensions of the Wi-Fi socket?

We have ensured the Wi-Fi and USB features fit into a standard size socket: 86mm (H) x 146mm (W) x 10mm (D).

Does the USB outlet provide data as well as power?

No, the USB outlets only provide power to the connected device.

Are these products ASTA approved?

Yes, all of our wiring accessories and USB sockets are ASTA approved. ASTA is a universally recognised mark of product safety and testing. Licence Number 1182.
ASTA logo

What is the power input/output when no USB device is connected?

The power input/draw and output of the sockets when no device is connected is less than 50mW.

Technical Support FAQ

The "BG" network is not showing in my list of networks?

Please reset your Wi-Fi socket (Refer to the "Resetting your Wi-Fi socket" section in the instruction manual) then try again.

I can't see the login page after typing "http://bg.repeater.net" in the browser, or by scanning the QR code?

1. Make sure your computer/phone/tablet is connected to the "BG" Wi-Fi network.
2. Ensure your Wi-Fi socket is connected to the power and the blue LED indicator is lit.
3. Once connected, reset the socket.

The setup screen isn't showing on my PC, what's wrong?

Ensure that all Microsoft updates are completed on your computer and if you are using Internet Explorer, please check that you are using Internet Explorer 10 or above.

How do I reset the Wi-Fi socket?

Please refer to the "Resetting your Wi-Fi socket" section in the instruction manual.

My router doesn't have a WPS button, what should I do?

Please use the "Web browser" method as detailed in the instruction manual to set up your Wi-Fi socket.

Download the easy installation manual Wi-Fi Range Extender Socket Instruction Manual

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What is a Wi-Fi Socket? See the range

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