Interpretation
Words with capitalised initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
- Account: A unique account created for you to access our service or parts of our service.
- Affiliate: An entity that controls, is controlled by, or is under common control with a party.
- Application: BG Smart, the software program provided by Luceco Plc.
- Company: Luceco Plc, Building E Stafford Park 1, Stafford Park, Telford, Shropshire, TF3 3BD. For the purpose of the GDPR, the Company is the Data Controller.
- Country: United Kingdom
- Data Controller: The legal person which alone or jointly with others determines the purposes and means of processing personal data.
- Device: Any device that can access the service such as a computer, smartphone, or tablet.
- GDPR: The UK General Data Protection Regulation.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service: The BG Smart application.
- Service Provider: Any natural or legal person who processes the data on behalf of the company. This includes third-party services such as Salesforce for email marketing and analytics providers.
- Usage Data: Data collected automatically through use of the service.
- You: The individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data We may collect: - Email address - First and last name - Usage data
Usage Data Collected automatically and may include: - IP address - Browser type/version - Pages visited - Time/date of visit - Device identifiers
Information from Third-Party Social Media Services You may be able to register or log in via services like Google, Facebook, Twitter, Instagram, or LinkedIn. If you do, we may collect information already associated with those accounts.
Camera, Photo Access and Bluetooth To support certain functionality, such as commissioning hardware or uploading photos, BG Smart may request access to your device's camera, photo library, and Bluetooth. Permission will be explicitly requested via your device settings, and you can opt in or out at any time.
Use of Your Personal Data
We may use your data: - To provide and maintain the service - To manage your account - For the performance of a contract - To contact you via your selected method of communication (email, phone, SMS), if you have agreed to receive such communications - To provide you with updates or marketing about similar services unless you opt-out - To manage your requests - For business transfers - For internal analysis, security, and service improvement
Third-party services used: - Salesforce for email marketing: Salesforce Privacy Policy
Legal Basis for Processing Personal Data under GDPR
We may process data under these conditions: - Consent - Performance of a contract - Legal obligations - Vital interests - Public interests - Legitimate interests
We'll help clarify which applies to your data if needed.
Your Rights under GDPR
You have the right to: - Request access, updates, or deletion of your data - Request correction of inaccuracies - Object to certain processing (e.g. marketing) - Request data portability - Withdraw consent at any time
You can do this via account settings or by contacting us.
Retention and Transfer of Your Personal Data
Your data will be stored as long as necessary for the purposes described. We may retain usage data longer for legal or analytical purposes.
Your data may be transferred outside the UK. We take reasonable steps to ensure it is treated securely and with adequate safeguards in place.
Security of Your Personal Data
We use commercially acceptable methods to protect your data but cannot guarantee 100% security.
Children’s Privacy
We do not knowingly collect data from anyone under 13. If we become aware that we have done so, we will delete it.
Links to Other Websites
We are not responsible for the privacy practices of any third-party sites linked within the service.
Changes to This Privacy Policy
We may update this policy. Changes will be posted here and communicated via email or within the app.
Contact Us
- Email: technical.support@bgelectrical.co.uk
- Phone: +44(0)330 249 279
