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BG Smart! App Control

Welcome to the BG Smart! App Compatibility page — here to help you quickly identify which app you need to control your smart device. Whether it’s a dimmer switch, socket, or smart adaptor, the guide below ensures you’re using the right app for seamless setup and control.
Which App Do I Need?

BG Smart App

Unlock the full potential of your BG Smart! Dimmer switches with the BG Smart App.

Find out more

BG Home App

Unlock the full potential of your BG Smart! Dimmer switches with the BG Smart App.

Find out more

Find the Right App for Your BG Smart! Product

Use the table below to find your BG Smart! product by its product code or description. The table clearly shows which app you need to download for your device.

Compatible with the BG Smart App

Product Code Type Description App Version
881M/HC-01 Dimmer Switch Smart! Dimmer Switch - Single, Master BG Smart App
881S/HC-01 Dimmer Switch Smart! Dimmer Switch - Single, Secondary BG Smart App
882M/HC-01 Dimmer Switch Smart! Dimmer Switch - Double, Master BG Smart App
882S/HC-01 Dimmer Switch Smart! Dimmer Switch - Double, Secondary BG Smart App
DMCHCM-01 Dimmer Switch Module Smart! Dimmer Switch Module - Master BG Smart App
DMCHCS-01 Dimmer Switch Module Smart! Dimmer Switch Module - Secondary BG Smart App

Compatible with the BG Home App

Product Code Type Description App Version
822/HC-01 Indoor Socket 800 Series Smart! Double Socket BG Home App
922/HC-01 Indoor Socket 900 Series Smart! Double Socket BG Home App
AHC/U-02 Plug-in Adaptor Smart! Plug-in Adaptor BG Home App
EHC31-01 Extension Lead Smart! Extension Lead BG Home App
WP22/HC-02 Outdoor Socket Storm IP66 Smart! 13A Double Socket BG Home App

Frequently Asked Questions

Please click here for all BG Smart! FAQ's.

Which App do I Need?

BG Home: For Smart Sockets, adaptors, lighting and extension leads​

BG Smart: For Smart Dimmers

Why are BG Smart! dimmers on a different App?

BG Smart! Dimmers are the latest addition to the BG Smart! offering, and the new BG Smart App uses Bluetooth technology to make connection to your home Wi-Fi quicker and easier than ever before.

Do I need both apps if I have dimmers and sockets or other BG Smart! devices?

Yes, but only for initial set-up. ​

  • Smart Sockets, adaptors, lighting and extension leads should be set up in the BG Home App, which will require a BG Home Account. ​
  • Smart Dimmers should be set up in the new BG Smart App which will require a BG Smart account.​

If you have existing power products and have added smart dimmers and want to operate all your devices in one App, you can link the devices from your BG Home Account tothe new BG Smart App using BG Connect - follow the prompts in the BG Smart App and all of your existing BG Home devices will appear in the new BG Smart App.

Do BG Smart! dimmers work with Alexa or Google Assistant?

Yes. BG Smart! dimmer switches integrate seamlessly with Amazon Alexa, Siri and Google Assistant, enabling voice control of your lighting without the need for a hub.

What happens if my Wi-Fi goes down?

You will not be able to operate the socket using the App or voice controls without a Wi-Fi connection. The sockets will continue to deliver power if turned on and you can continue to use the physical buttons on the socket to turn these on and off.

The BG Smart! dimmer switch will continue to function manually at the wall, so you can still control your lights even without an internet connection.

Do these sockets and adaptors work with 5GHz networks?

No, these use 2.4 GHz WiFi.

Most routers in the UK that run 5GHz will also run 2.4GHz so you can connect your socket or adaptor by connecting to the 2.4GHz WiFi.

Many dual-band routers work intelligently and will connect your devices to the most appropriate available frequency.

If your router does not do this, you can manually split the bands on your router settings and choose to connect these to the 2.4GHz frequency.

You will then need to give your 5GHz and 2.4GHz bands different names to differentiate them.

Please contact your WiFi provider if you need help with your router configuration settings.

You need to ensure that your phone is also connected to the 2.4GHz network when installing your device.

Why don't the sockets and adaptors work on 5GHz?

5GHz frequency has a wider bandwidth and is recommended for video and high data usage products. 2.4GHz has a longer reach and is recommended for universal compatibility, so is more appropriate for these products.

Smart! Support